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Last Updated: 2025.4.1

 

These Terms of Service ("Terms") govern your use of [Your Company Name]'s website ([Your Website URL]) and any associated services. By accessing or purchasing from our site, you agree to these Terms. If you do not agree to all terms, please do not use our services.

 

1. Overview

This website is operated by [Your Company Name] ("we," "us," or "our"). These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review this page periodically for changes. Continued use of our site following updates constitutes acceptance of those changes.

 

2. Eligibility

By using this site, you represent that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian. Our products and services may not be used for illegal purposes, and any violation of laws, including copyright laws, is prohibited.

 

3. Products and Services

Products and services on our site may be subject to limited availability and are provided solely for personal use. We reserve the right to modify or discontinue products, change prices without notice, and limit quantities or availability. Although we make every effort to display product colors and details accurately, monitor differences may affect how colors appear.

 

International Purchases: Our products are sold in Japanese Yen converted to U.S. Dollars. Due to exchange rates, prices may fluctuate. Additional fees, including import taxes, may apply and are the responsibility of the customer.

 

4. Order Process and Contract Formation

A sales contract is formed once an “Order Confirmation Email” is sent to you. Upon confirmation, you are obligated to complete the purchase, and we are committed to fulfilling your order.

 

Minors: Orders placed by minors are considered made with the consent of their legal guardians.

 

5. Shipping and Delivery

We ship internationally from Japan to the United States. Orders typically ship within 3-10 business days. Shipping timelines are estimates and may vary due to customs, carrier delays, or other circumstances beyond our control.

 

Customs: Customers are responsible for any import duties, taxes, or other fees imposed by their country’s customs authority. Please check with local regulations before ordering.

 

6. Returns and Exchanges

For U.S. orders, we do not accept returns or exchanges except in cases of initial defects or incorrect items received.

 

If you believe you received a defective or incorrect item, please contact us at [Your Contact Information] within 7 days of delivery to arrange for a return or replacement. We reserve the right to inspect the item before processing refunds or exchanges. In cases of initial defects or incorrect items, we will cover return shipping costs.

 

7. Payment and Fees

We accept credit card payments. By making a purchase, you agree to provide accurate billing and account information. Failure to do so may result in order delays or cancellations.

 

Fees for Cancellations and Returns: In cases where a return or cancellation is requested by the customer after shipment, the customer may be responsible for shipping fees, return shipping, and a transaction fee of 5% for credit card purchases.

 

8. User Content and Conduct

You may not use our site to engage in any unlawful activities, including but not limited to:

 

Violating intellectual property rights

Transmitting harmful code, viruses, or other malware

Harassing, abusing, or discriminating against others

Misleading others with false information or impersonations

We reserve the right to terminate service for any breach of these prohibited uses.

 

9. Intellectual Property Rights

All content on our site, including logos, designs, and written copy, is owned by Hook Co., Ltd. or respective brand partners. Unauthorized use of our intellectual property is prohibited.

 

10. Third-Party Links and Services

Our site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Transactions with third-party services are at your own risk.

 

11. Disclaimer of Warranties; Limitation of Liability

Our site and services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure access to our site. We disclaim liability for any damages, including but not limited to loss of data or profits, resulting from your use of our site.

 

12. Indemnification

You agree to indemnify and hold Hook Co., Ltd. and its affiliates harmless from any claims arising from your breach of these Terms or your violation of any law or third-party rights.

 

13. Termination

We reserve the right to terminate your access to our site for any violation of these Terms. Upon termination, you remain liable for any outstanding amounts due up to and including the termination date.

 

14. Governing Law and Jurisdiction

These Terms and any related services shall be governed by and construed in accordance with the laws of Japan. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the Tokyo District Court.

 

15. Contact Information

For any questions regarding these Terms, please contact us at:

 

Distributor: Hook Co., Ltd.

General Operation Manager: Kenji Nakaya

Location: 456-78 Yanagita-cho, Kojima, Kurashiki City, Okayama Prefecture

Phone: +81-86-473-8484

Email: info@kojima-genes.com