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Distributor: Hook Co., Ltd.
Chief Operating Officer: Kenji Nakatani
Address: 456-78 Kojima Yanagitacho, Kurashiki City, Okayama Prefecture 711-0936
Phone number: 06-6281-0052
Email: info@kojima-genes.com
Necessary charges other than product price
・Transfer fee when purchasing by bank transfer.
・Transfer fee when purchasing through Japan Post Transfer.
・Cash on delivery fee when purchasing by cash on delivery.
Application expiration date
In principle, it is 5 days after order confirmation (automatic email sent to confirm order).
defective product
Initial defects that occur within 7 days from the date of product arrival will be replaced or repaired.
Sales quantity
There is no particular specification (settings may vary depending on the product)
Delivery time
Basically, we will deliver your order within 10 days from the next day after you place your order.
If the item is on backorder, it may be a pre-order.
Payment method
Bank transfer/Japan Post transfer/Cash on delivery
Payment deadline
In the case of bank transfer, Japan Post transfer
Please transfer the amount to our designated account within 7 days from the date of your order.
If it exceeds 7 days, it will be treated as a cancellation.
Please place your order again.
In case of cash on delivery
Please pay the price to the Yamato Transport delivery person when the product is delivered.
Return deadline
We cannot accept returns or exchanges of products except in the case of initial defects.
Return shipping fee
In the case of an initial defect or the wrong item being shipped, we will respond by paying on delivery at our store.