Privacy policy
Last Updated: 2025.4.1
Hook Co., Ltd. (“we,” “our,” or “us”) respects the privacy of our customers and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you access or purchase from [Your Website URL] (“our site”), specifically for customers located in the United States engaging in cross-border e-commerce transactions with our Japan-based business.
1. Information We Collect
We collect the following types of information to provide services and comply with cross-border e-commerce requirements:
Personal Information: When you place an order or register, we may collect information such as your name, email address, billing and shipping addresses, phone number, and payment details.
Device Information: We collect data such as browser type, IP address, time zone, and cookie identifiers to optimize our site’s functionality.
Customer Support Information: When you contact us for support, we may collect information such as your order details and contact information to assist you effectively.
2. Purpose of Information Use
We use the information we collect to:
Process Orders: Including processing transactions, managing payments, preparing shipments, and providing delivery information.
Customs Compliance: Information such as name, address, and contents of the order may be used for customs clearance in cross-border transactions.
Improve and Customize Services: We analyze feedback and user behavior to tailor our services, optimize the site, and enhance customer experience.
Marketing Communications: To send updates about our products, promotions, and related content, with opt-out options available in each communication.
Legal Compliance and Security: To meet regulatory requirements, respond to lawful requests, and enforce site policies.
3. Data Sharing and Cross-Border Data Transfers
In operating our Japan-based site for U.S. customers, we transfer and store data internationally. Your personal information may be shared as follows:
Service Providers: We work with trusted partners, including Shopify and other providers, to facilitate cross-border payment processing, shipping logistics, and customer support. These partners comply with confidentiality obligations.
International Data Transfers: Your information is processed and stored in Japan. By using our site, you consent to the transfer, processing, and storage of your information in Japan, which may have different data protection regulations than the U.S.
Legal Requirements: We may disclose your information to comply with Japanese and U.S. regulations, including responding to legal requests, customs requirements, and governmental requests.
4. Your Rights as a U.S. Consumer
In compliance with the California Consumer Privacy Act (CCPA) and similar U.S. privacy laws, U.S. customers have certain rights regarding their information, including:
Right to Access: Request access to personal information we hold about you.
Right to Deletion: Request deletion of your personal information, subject to legal requirements.
Right to Opt-Out of Sale: Although we do not sell data, you may opt out of any data sharing used for targeted advertising.
To exercise these rights, contact us at [info@kojima-genes.com]. We will verify your identity before processing requests.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including customs and regulatory compliance, dispute resolution, and fraud prevention.
6. Security Measures
To protect your personal information, we implement various security measures, including Secure Socket Layer (SSL) encryption and strict access controls. Sensitive data is encrypted during transmission and accessible only to authorized personnel.
7. Cookies and Tracking Technologies
Cookies are used to enhance your experience on our site. Types of cookies include:
Essential Cookies: Necessary for order processing and account management.
Performance Cookies: Used for website optimization and analytics.
Advertising Cookies: Used to deliver targeted ads based on browsing behavior.
You may control cookies through your browser settings, but please note that blocking cookies may impact certain site features.
8. Automated Decision-Making and Profiling
We may use automated tools for analytics, fraud detection, and personalized recommendations. These tools do not produce legal or significant impacts on individuals, but help us improve service quality.
9. Do Not Track Signals
Our site currently does not respond to “Do Not Track” signals due to a lack of standard industry response. However, users may adjust browser settings to limit tracking.
10. Children’s Privacy
In compliance with COPPA, we do not collect or store information from individuals under the age of 13. Our products and services are intended for customers who are 13 years of age or older.
11. Third-Party Links
Our site may contain links to external websites, each with independent privacy policies. We are not responsible for the content or practices of these sites and encourage users to review third-party privacy policies.
12. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations. Any changes will be posted on this page, and the “Last Updated” date will be revised.
13. Contact Us
For questions, concerns, or to exercise your rights, please contact us at:
Company Name: HOOK Co., Ltd.
Capital: 10 million yen
Representative: Kenji Nakaya
Established: April 11, 1996
Business Activities: Manufacturing and sales of jeans, apparel, and miscellaneous goods
Wholesale Outlets: Approx. 60 specialty stores in Japan and abroad
Retail Outlets: Kojima Genes Kojima Store
Mobile Sales: Participation in nationwide events focused on clothing and small goods
Headquarters
Address: 456-78 Yanagita-cho, Kojima, Kurashiki City, Okayama Prefecture
TEL: 086-473-8484
FAX: 086-473-8181
mail:info@kojima-genes.com
Osaka Office
Address: Shinsaibashi Glory Building 5F, 1-1-12 Higashi-Shinsaibashi, Chuo-ku, Osaka City
TEL: 06-6281-0052
FAX: 06-6258-5616